Refund Policy – Santa Cruz Skateboard

At Santa Cruz Skateboard, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds will be processed for products bought through our website (www.santacruzskateboard.com).

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within 60 days from the date of delivery of the product.
  • The product must be in its original, unused condition, with all original packaging, tags, and accessories intact.
  • The product must not have been damaged, altered, or modified by the customer.
  • A valid proof of purchase (such as an order confirmation email or receipt) must be provided.

2. Non-Refundable Items

The following items are not eligible for refunds, unless they are defective or damaged upon receipt:

  • Customized or personalized skateboards.
  • Products that have been used, worn, or damaged due to improper use or handling.
  • Gift cards.

3. Refund Process

If you wish to request a refund, please follow these steps:

  1. Contact Customer Service: Send an email to [email protected] with your order number, a detailed description of the reason for the refund request, and photos of the product (including packaging) if applicable.
  2. Receive Authorization: Our customer service team will review your request within 2-3 business days. If your refund is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  3. Return the Product: Ship the product back to us using a trackable shipping method, clearly marking the RMA number on the package. You are responsible for the cost of return shipping, unless the product is defective or was shipped in error by us.
  4. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
  5. Process the Refund: If the returned product passes inspection, we will process your refund within 5-10 business days from the date of receipt. Refunds will be issued to the original payment method used for the purchase.

4. Refund Method

Refunds will be processed using the same payment method that was used to make the original purchase. For example:

  • If you paid with a credit or debit card, the refund will be credited back to that card.
  • If you paid via PayPal, the refund will be sent to your PayPal account.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Typically, it can take 3-7 business days for the funds to be reflected, but in some cases, it may take longer.

5. Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described upon delivery, please contact us immediately at [email protected] within 7 days of receipt. We will arrange for a full refund or a replacement, at no additional cost to you. You may be required to provide photos of the defective or damaged item to assist with our investigation.

6. Cancellations

If you wish to cancel an order before it has been shipped, please contact us at [email protected] as soon as possible. If the order has not yet been processed, we will issue a full refund. If the order has already been shipped, you will need to follow the refund process outlined above once you receive the product.

7. Currency of Refunds

All refunds will be processed in United States Dollars (USD), the same currency used for the original purchase. Any fluctuations in exchange rates between the time of purchase and the time of refund are the responsibility of the customer.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated “last updated” date. We recommend checking this policy periodically for any updates.

9. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer service team at:

Email: [email protected]