Shipping Policy – Santa Cruz Skateboard

At Santa Cruz Skateboard, we strive to get your order to you as quickly and smoothly as possible. This Shipping Policy outlines the details of our shipping process, including processing times, delivery estimates, and related information for orders placed through our website (www.santacruzskateboard.com).

1. Order Processing Time

  • Standard Processing: Most orders are processed and prepared for shipment within 1-3 business days from the date of payment confirmation. Business days exclude weekends (Saturday and Sunday) and major holidays observed by our team.
  • Processing Delays: In some cases, processing may take longer due to high order volume, product availability issues, or the need for additional verification. If your order is delayed, we will notify you via email (sent to the address provided during checkout) with an updated timeline.

2. Delivery Timeframes

Once your order has been shipped, the estimated delivery time is 6-12 business days to any destination worldwide. This timeframe is an estimate and begins from the date of shipment (not the date of order placement).

Please note that delivery times are not guaranteed and may be affected by factors beyond our control, including:

  • Customs processing delays (for international shipments).
  • Local postal service disruptions.
  • Natural disasters or inclement weather.
  • Remote or hard-to-reach delivery locations.

3. Shipping Destinations and Costs

  • Global Shipping: We ship to all countries worldwide.
  • Free Shipping: We offer complimentary standard shipping on all orders, regardless of order value or destination. There are no hidden fees for shipping—what you see at checkout is the final price.

4. Shipping Methods

We partner with reputable global shipping carriers to ensure reliable delivery of your order. The specific carrier used for your shipment will depend on your destination and may include options such as DHL, FedEx, UPS, or local postal services.

  • All shipments are sent with tracking information, which will be provided to you via email once your order has left our warehouse.
  • You can track the progress of your shipment using the tracking number provided, either through the carrier’s website or by following the link in your shipping confirmation email.

5. Customs and Import Duties

  • For international shipments, your order may be subject to customs duties, taxes, or other import fees imposed by the destination country. These charges are not included in the price of your order or our shipping costs.
  • Responsibility for Fees: Customs policies vary by country, and it is your responsibility to research and pay any applicable duties or taxes. Santa Cruz Skateboard is not liable for these charges, and failure to pay them may result in your order being delayed or returned to us.
  • Customs Documentation: We will provide all necessary shipping documentation (such as commercial invoices) to facilitate customs clearance, but we cannot control how customs authorities process your shipment.

6. Address Accuracy

  • It is critical that you provide a complete and accurate shipping address during checkout, including any apartment numbers, suite numbers, or special instructions. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
  • Address Changes: If you need to update your shipping address after placing an order, please contact us immediately at [email protected]. We can only modify the address if your order has not yet been shipped. Once shipped, we cannot redirect the package.

7. Lost or Stolen Packages

  • Tracking Shows Delivery: If the tracking information indicates your package has been delivered, but you have not received it, please check with your local postal service or neighbors first. In many cases, packages are left in a safe location (e.g., a porch or mailbox) or with a neighbor.
  • Lost in Transit: If your package is marked as “delivered” but is missing, or if tracking shows no movement for an extended period (exceeding the estimated delivery timeframe), please contact our customer service team at [email protected] within 14 days of the estimated delivery date. We will investigate the issue with the carrier and assist in resolving it.
  • Stolen Packages: We recommend insuring high-value shipments or requiring a signature upon delivery if you are concerned about theft. Santa Cruz Skateboard is not liable for packages confirmed as delivered by the carrier.

8. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address, recipient unavailability, or refusal to pay customs fees), we will notify you via email. You may choose to:

  • Have the package reshipped to a corrected address (additional shipping costs may apply if the issue was due to an incorrect address provided by you).
  • Receive a refund for the product(s) (excluding any non-refundable items, as outlined in our Refund Policy).

9. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping processes or carrier partnerships. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this policy before placing an order.

10. Contact Us

If you have any questions about our shipping policy or the status of your order, please contact our customer service team at:

Email: [email protected]