Terms of Purchase – Santa Cruz Skateboard

Welcome to Santa Cruz Skateboard. By placing an order on our website (www.santacruzskateboard.com), you agree to the following Terms of Purchase. Please read them carefully before making a purchase.

1. Order Placement and Acceptance

  • When you place an order through our website, you are making an offer to purchase our products under these terms. We reserve the right to accept or reject your order at our discretion, for reasons such as product unavailability, pricing errors, or suspected fraud.
  • If your order is accepted, we will send you an order confirmation email with details of your purchase, including your order number. This email constitutes our acceptance of your order.

2. Pricing and Payment

  • All product prices are listed in United States Dollars (USD) and are inclusive of applicable taxes, unless otherwise stated.
  • We accept major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal as valid payment methods.
  • Payment must be completed at the time of order placement. Your order will not be processed until full payment is received and verified.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of payment confirmation.
  • Delivery Time: Once shipped, delivery is estimated to take 6-12 business days to any destination worldwide. Please note that delivery times are approximate and may be affected by factors beyond our control, such as customs delays, natural disasters, or postal service disruptions.
  • Shipping Costs: We offer free shipping on all orders worldwide, with no minimum purchase required.
  • Tracking Information: A tracking number will be provided via email once your order has been shipped. You can use this tracking number to monitor the progress of your delivery through the relevant shipping carrier’s website.
  • Customs and Duties: For international orders, any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. Santa Cruz Skateboard is not liable for these additional charges.

4. Returns and Refunds

  • Return Period: We offer a 60-day return policy from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and a brief explanation of the reason for return. We will provide you with detailed instructions on how to return the item.
  • Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Non-Returnable Items: Customized products, items that have been used or damaged by the customer, and products not in their original packaging are not eligible for return or refund.

5. Product Availability

  • All products are subject to availability. In the event that a product you have ordered is out of stock, we will notify you via email as soon as possible and offer you the option to either wait for the product to be restocked, choose a substitute product, or receive a full refund.

6. Limitation of Liability

  • Santa Cruz Skateboard shall not be liable for any indirect, incidental, or consequential damages arising from the purchase, use, or inability to use our products, including but not limited to loss of profits, loss of data, or damages due to delayed delivery.
  • Our total liability for any claim related to your purchase shall not exceed the total amount paid for the product(s) in question.

7. Changes to Terms

  • Santa Cruz Skateboard reserves the right to modify these Terms of Purchase at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically before making a purchase.

8. Contact Us

If you have any questions or concerns regarding these Terms of Purchase, please contact our customer service team at:

Email: [email protected]